Resort and Hospitality Management

Travel is at a tipping point. Tourists are unintentionally destroying the very things they have come to see. Overtourism has magnified its impact on the environment, wildlife, and vulnerable communities around the globe. Filmed in over 15 countries and guided by the world's leading tourism and conservation visionaries, THE LAST TOURIST reveals the real conditions and consequences of one of the largest industries worldwide through the forgotten voices of those working in its shadow. The role of the modern tourist is on trial.

What is it like to be a hotel general manager? In this Career Q&A video interview, Scott Dial talks about his career path, what he does on the job, and the keys to success in the field of hotel management. He also offers candid advice on breaking into the profession as well as insight into the industry’s biggest challenges and how the field may change in the next ten years.

The concept of responsible tourism revolves around the fact that when people travel and visit places away from their own community, they make an impact on local people, their homes, and their local and wider environments. This program explores a range of areas relating to responsible tourism including sustainability, green tourism and “greenwashing”, and environmental and economic impacts. We examine the positive and negative impacts of travel and discuss with industry experts, ways in which the industry can be made more sustainable. This program is an excellent resource for all students of tourism and sustainable management.

Political factors are one of the key influences on the tourism and travel industry. The UN recognizes tourism as a global phenomenon, meaning there can be many different political factors that come into play in various aspects of the industry. This film explores those key areas, including international organizations, governments and other regulatory bodies, consumer, data and employment protection, health and safety, and disability discrimination. A number of industry experts are interviewed including Sean Tipton from ABTA, Francis Mulleady from the University of Westminster, Paul Eastham from Visit Britain, David Clover from the Civil Aviation Authority, Andrew Cooper from the Federation of Tour Operators, Neil Wellard from Cardiff University and solicitor, Ruth Smith. It is an invaluable resource for all students of travel and tourism.

Travel and tourism is an industry where teamwork is universal. Just about any employment role involves other people you rely on to be able to do your job. Every team is unique and there are many factors contributing to how effectively its members work together. This film explores some of the critically important ones, including: an introductory overview of travel and tourism teams, types of teams, dealing with conflict, and developing effective teams. Expert commentary is delivered by a range of experts. Interviewees: Steve Pauley (Your Business Matters Ltd), Pete Constanti (Thomas Cook), Sadiq Tania (The Trafford Centre) and John Hughes (Customer Services Network). Street interviews are also featured. For students of travel and tourism, and anyone interested in learning about teamwork in the industry from people working within it, this film is an ideal resource.

Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the “input and output” of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.